Non-personalized items may be returned within 30 days of the shipping date for credit.  Credit is applied for merchandise only, not for shipping and handling.  Additionally, non-personalized Christmas merchandise must be in our hands prior to Christmas day of the year of purchase.  IF WE MAKE A MISTAKE, WE PAY ALL COSTS TO MAKE SURE YOU GET WHAT YOU ORDERED--NO QUESTIONS ASKED.  Personalized items CANNOT be returned for credit.  If there is an error on a personalized item(s) we must be notified within 7 days from receipt of your order--please call our toll free telephone number.  We are not responsible for personalized items where you provided incorrect spelling.  If you are ordering personalized items always double check your spelling of the name(s) to be embroidered.

Starting January 1, 2007, returns must be accompanied by a Return Number Authorization (RNA).  Please call our toll free number if you need a RNA.  We are NOT RESPONSIBLE for any item(s) returned without an accompanying RNA.

We try very hard to represent and describe our merchandise correctly and accurately.  We try hard to make and sell items that we believe are exceptional values.  Please be aware that, regarding color, your monitor may not accurately represent the colors we work hard to present.  We cannot be responsible if color tones differ somewhat from what you expected.  If you are trying to match a color please call for more information or give us a Pantone number under "Special Instruction" when you order. We will advise you of an estimate of match, but we cannot take responsibility for an exact match.  . 

Standard Domestic Shipping
Effective July 1, 2002, we will use our choice of either Priority Mail with Delivery Confirmation or UPS Ground Delivery as our standard method of shipping.  We have had excellent experience with both systems.  Most packages are delivered to the lower 48 states in 3-6  business days.  Generally, no signature is necessary from you; your package receives a tracking number or a delivery confirmation number which may be checked either on the Post Office's or on UPS's web site.  It also allows us to confirm delivery.   Our shipping charges run as follows:
Order Total (without shipping) Shipping Charge
$.01-$36.94 $7.95
$36.95-$59.99 $9.90
$60.00-$119.99 $13.45
$120.00-$249.99 $18.25
$250.00-$449.99 $31.00
$450.00-$799.99 $39.75


  Special Domestic Shipping  
Overnight and Second Day shipping are offered, at our choice, by FedEX or Express Mail, at extra costs.  Because rates for these services are in a state of flux, we reserve the right to notify you of extra charges if actual shipping charges for your order exceed what you were charged in your order.  Please be aware that the "Guaranteed Delivery" warranty these companies claim are subject to their conditions of service.  Their conditions of service are so extensive that they actually take little responsibility for packages not delivered on time.  For the same reason it is extremely difficult to collect from these companies for damages or loss.  For example, if your package is not delivered on time because of bad weather, they will not offer a refund of any sort because weather is an "Act of God."  Besigns Co./ CANNOT be responsible for, nor offer any refunds, if your package(s) is/are not delivered on time because of shipping companies' conditions of service.  We encourage you, whenever possible, to plan your order well in advance so as to take advantage of the value of our standard shipping.  If we believe our standard shipping methods will provide the same delivery results at the same or lesser cost to you, we may opt for a standard method over a special shipping method unless you specifically request in your order that the delivery option you chose not be changed.
Special Shipping For A Few Products
Because of size and weight, embroidered bookmarks shipped to the same address by First Class Mail are shipped for less than the standard minimum cost.  The charge to ship embroidered bookmarks is $3.75 for First Class Mailing.  If you prefer Priority Mailing the standard $7.50 charge applies.  Woven Oriental Bookmarks incur the standard Priority Mailing charge due to the fact that they are packaged in a heavy weight plastic holder.
Foreign Shipments
Foreign shipments are typically sent by Insured Air Parcel Post.  This method is generally the most economical for these type of packages.  The mean delivery time to many places to which we ship by this method is 4-7 days.  Unless special packaging is required, we charge you exactly what we are charged by the Post Office.  Please remember that most foreign packages have to pass through the local customs' office, and we find a lot of variability in the practices of customs' offices.
Special Shipping, Special Services, & Specific Delivery Dates
Our special shipping is FedEx 2nd Day Air.  This service incurs a surcharge of approximately $13.50 in addition to standard shipping.  If you have an account with a shipper and wish to have special shipping billed to your account we will be happy to accommodate you for a special fee of only $2.00 (we still have to make a label, fill out paper work, and pack your item(s).  If you wish to have a signed record for a Priority Mail standard shipment package, please add $1.75

If you wish to have a package delivered on or about a specific date please state in the comment box during checkout "Do Not Delivery Before (specify the earliest date for delivery)."  But please note that we cannot guarantee any delivery dates, whether or not they are specified, unless you opt for guaranteed delivery shipping options such as 2nd Day Air or Overnight Delivery.

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Besigns Company
PO Box 2, Glens Falls, NY 12801 
Toll-Free: (800) 836-4178  Phone: (518) 798-8059
FAX:  (518)792-7242